Frequently Asked Questions

Products:

What skill level is required to complete DIY projects?

Most kits are for beginners in jewelry making. Kits that require intermediate or advanced techniques are noted in the product description.

How long will it take to complete one of your kit projects?

Kit instructions are easy-to-follow and contains 5 steps maximum. Average duration time is 30 minutes. 

What do the kits include?

All kits include essential materials and supplies, instructions (written and video format), a storycard, and drawstring storage bag.

Are tools required for DIY projects?

It depends upon the project. We carry tool free kits as well as kits that require tools. Tools are not included in project kits. However, tool recommendations are noted on the content cards.

Can I order a kit as a gift for someone?

Yes you can order kits as a gift item. Please make a note on the checkout page with details (Happy Birthday “Name”, Congratulations) and we will include a note card in shipment.


CUSTOMER SERVICE:

I emailed support, how long will it take to respond?

If an inquiry is submitted M-F, you should receive a response within 24-48 hours. If inquiry is submitted on holidays and weekends, you’ll receive a response the next business day.

It’s been longer than 48 hours and still not a response?

Please check your spam folder. Be sure to add info@craftyhandsclub.com to your address book so that you’ll receive incoming emails. If you are a gmail user, please look in the promotions tab of your inbox, drag the email into the primary tab and click “yes” to ensure all future emails appear in your inbox.

May I cancel an order?

If an order hasn’t been shipped, you can cancel the order. Once you have receive a shipping confirmation email, we are unable to cancel an order.

 

SHIPPING:

What is the cost of shipping?

Shipping is free of charge on all orders over $25. Otherwise, you will be charged a flat rate of $4.95.

Where do you ship?

We currently ship within the United States only. We plan to ship internationally in the future.

When will I receive my order?

Orders typically go out within 3 business days. Once order has been shipped, you'll receive an email confirmation with tracking details.

I still haven’t received my order. What do I do?

Please check with your local post office and give them tracking id to make sure item didn’t go to another address. Crafty Hands Club also check with local post offices on your behalf.  

 

OTHER:

May I order large quantities of kits for groups or special events?

We are able to accommodate group orders, depending on size and availability of products. Send inquiries to info@craftyhandsclub.com and put “Bulk Order Inquiry” in the subject heading.

My company is interested in a partnership with Crafty Hands Club? What do I need to do?

You may send inquiries to info@craftyhandsclub.com and put “Partnership” in the subject line.