Frequently Asked Questions

GENERAL:


What is Crafty Hands Club?

Crafty Hands Club help millennial women relieve stress through 30 minute DIY jewelry projects that can be completed in 5 steps or less.

Are products suitable for all skill levels?

Most products are suitable for beginners. However, some items are specific and stated in the product description.

 

I’m interested in an item that’s currently out-of-stock. Will item be restocked?

It depends. Some items are restocked and some are one time items only. Restocked items are re-listed on the shop page.

Can I order a kit as a gift for someone?

Yes you can order kits as a gift item. Please make a note on the checkout page with details (Happy Birthday “Name”, Congratulations) and we will include a note card in shipment.


CUSTOMER SERVICE:

I emailed support, how long will it take to respond?

If an inquiry is submitted M-F, you should receive a response within 24-48 hours. If inquiry is submitted on holidays and weekends, you’ll receive a response the next business day.

It’s been longer than 48 hours and still not a response?

Please check your spam folder. Be sure to add info@craftyhandsclub.com to your address book so that you’ll receive incoming emails. If you are a gmail user, please look in the promotions tab of your inbox, drag the email into the primary tab and click “yes” to ensure all future emails appear in your inbox.

May I cancel an order?

If an order hasn’t been shipped, you can cancel the order. Once an order has been shipped, we are unable to cancel an order.


BILLING:

What forms of payment is accepted?

We accept all major credit cards (Amex, Discover, Mastercard, Visa) and also paypal.


SHIPPING:

Where do you ship?

We currently ship within US and Canada only. We plan to ship to select countries in the future.

When will I receive my order?

Orders typically go out within 3 business days unless item is placed on back order. Once order has been shipped, you'll receive an email confirmation with tracking details.

I still haven’t received my order. What do I do?

Please check with your local post office and give them tracking id to make sure item didn’t go to another address. Crafty Hands Club also check with local post offices on your behalf. 

Is there a shipping charge?

Flat rate is $5.95 on all orders.

 

OTHER:

May I order large quantities of kits for groups or special events?

We are able to accommodate group orders, depending on size and availability of products. Send inquiries to info@craftyhandsclub.com and put “Bulk Order Inquiry” in the subject heading.

I’m interested in reviewing your product on my platform. How do I go about doing so?

Send all inquiries to info@craftyhandsclub.com and put "product review interest" in the subject line.

My company is interested in a partnership with Crafty Hands Club? What do I need to do?

You may send inquiries to info@craftyhandsclub.com and put “Partnership” in the subject line.