Frequently Asked Questions

GENERAL:
Q: What is Crafty Hands Club?
A: Crafty Hands Club is a is a DIY jewelry subscription kit that allows you to make your own jewelry. Each month you will receive selected tools, supplies, and online members-only tutorials to complete your project.


Q: How do I become a member of Crafty Hands Club?
A: Signing up is easy and fast. Click on the SHOP tab and join the club!


Q: What's the difference between a "newbie" and "hobbyist" box?
A: Newbie boxes are for beginners. Hobbyist boxes are for e who are intermediate-advanced levels of jewelry making.

Q: How much does it cost?
A: Newbie boxes are $29.99 per month plus shipping. Hobbyist boxes are $39.99 per month plus shipping.


Q: Is there sales tax?
A: Sales tax only applies to Illinois residents only, which is at 8%.


Q: Can Crafty Hands Club be given as a gift?
A: Yes! Crafty Hands Club currently offers one-time boxes. Click on the SHOP tab and make a purchase!


BILLING:
Q: When will I be billed for my subscription?
A: Recurring billing is done on the 25th of each month, in advance of the next shipment.


Q: When will I receive my subscription box?
A: Boxes are shipped on the 15th of each month and shall arrive within 3-5 business days via USPS Priority mail.


SHIPPING:
Q: Where do you ship?
A: We currently ship within United States and Canada.


Q: If I purchase a subscription box this month, will I receive it within the same month?
A: Subscriptions purchased during the current month will receive a box the following month.

RETURNS & CANCELLATIONS:
Q: How do I cancel a subscription?
A: You may cancel at any time. However in order to cancel before the next billing date, you need to do so within 7 days prior to the re-billing date.

Q: Can items be returned?
A: Returns are only allowed for damaged goods. In order to replace an item, the damaged items must be returned back to us. For more details, please see our return policy.

CUSTOMER SERVICE:
Q: I emailed support, how long will it take for someone to respond to me?
A: We try to respond to customer inquiries within 24-48 hours, Monday-Friday.

Q: It's been longer than 48 hours and I haven't heard a response back?
A: Check your spam folder. Be sure you add info@craftyhandsclub.com to your address book so that you receive future emails. If you are a gmail user, please look in the promotions tab of your inbox, drag the email into the primary tab and click "yes" to ensure all future emails show up in your inbox.

OTHER:
Q: How can I have my products part of the box?
A: We’d love to know more about your company. Simply email info@craftyhandsclub.com.
Can't find the answer to your question? Contact us!


Have a question not answered in our FAQs?
Interested in partnering with Crafty Hands Club?
We would love to hear from you! Simply email info@craftyhandsclub.com.